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Fine Dining

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Published in: English
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This article will give you a good understanding on how to interact over a situation like "Fine Dining".

Madhusudan N / Delhi

16 years of teaching experience

Qualification: M.A (University of Delhi - [DU], New Delhi - 1992)

Teaches: Accent Training, English, Hindi, Bank Clerical, Business English, Corporate Communication, Effective Communication, IELTS, Public Speaking, Spoken English, ACT Exam, PSAT

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  1. Audio-Video Introduction on the topic and refresh on the previous class Hello everyone. It is great to see you back again. I am sure you have had a great time in our last session of "Learning the request, order and advice". You remember we discussed on two different modules of the same topic, i.e. beginners and intermediate. I am sure you must have done some good practice on the same. We all know that human beings are social animals and they have their own society and network. We quite often mix up with people from different walks of life and celebrate and enjoy our feelings with them. Discussion on the topic Today we are going to learn how we can order food in a fine dining restaurant. I am sure there comes moment in your life where you go to restaurants with your family, friends, relatives, boy-friend, girl-friend, business meeting etc. So today's interactive session will give you a feeler on how you can handle a situation when you are in the restaurant. Fine dining is a very pleasant experience. We go to an awesome restaurant or a five star category hotel, order our favorite dishes and experience some new feeling. Today we will see how to place your order and speak to the staff in a fine dining restaurant. Interactive questions Why do we go to a fine dining restaurant and what do they serve us? We go to a fine dining restaurant to eat food and they serve verities of food and beverages. These restaurants serve dishes from all over the world. They serve Indian, Continental, Chinese, Italian, Turkey dishes. They even serve liquor of all brands. Interactive questions What all varieties of food do they serve in a fine dining restaurant?
  2. They serve Indian, Continental, Chinese, Italian, Turkey dishes. They even serve liquor of all brands. The staff that works in these hotels and restaurants is highly qualified and have diplomas and degrees in hotel management from reputed institutes of hotel institutes. They are groomed as per the most advanced techniques of the international standards in the hospitality industry. Who work for the hospitality industry? Interactive questions The resources who work for these industries are highly qualified as per the industry norms. They are either diploma holders or degree holders in hotel management. Every such hotels and restaurants have their own dress codes differentiating their departments. The foods and beverages they serve are of international standards and they serve as per the WHO standards. Do they serve safe food and beverages? Yes they serve the items as per the WHO international standards. Interactive questions At the end of May 2014 we visited a restaurant located on the Island. It was built in the style of fisherman hut and a look of a wooden building. When we reached at the doors of the restaurant we saw a Durban at the gate. He bowed and opened the door for us. Now let me present you a small layout of the interaction that we had during our visit to this restaurant. Texts marked in pink are Process of Durban: Welcome to the Indian restaurant Sir/Madam fine dining. Guest: (You) thank you.
  3. Interactive questions Who is a Durban? A Durban is basically a person manning the main gate of the restaurant. The name Durban comes from the old royal times, where the Raja/Maharajas used to keep guards for security of their castles. These Durban's are attired with Pagdee's and batons with fascinating colors. As we entered the gate and reached towards the eating area we found another person greeting us and assisting us to our table. He was the Captain of the restaurant. Interactive questions Who is a captain and what does he do? A captain is basically a head of waiters. He takes care of the sitting arrangements and table layouts of the restaurant. He controls the activities of serving of foods and beverages to the guests. His duty is to make the guests as comfortable as possible. A captain could be a Male or a Female. (Male/Female) Hello. (Good morning/Good afternoon/ Good evening) Captain: sir. Please let me assist you sir. Please be seated here sir, this seat is reserved for you. The waiter/waitress shall be with you momentarily. Meanwhile ou can o through our MENU for the starters. Texts marked in pink are Process of fine dining. After some 5 minutes the waiter/waitress will be at your t Hi my name is Pritam. I will be your waiter. Can I get you started with Waiter: anything? Interactive questions What is the role of a waiter or a waitress? A waiter or a waitress is one who serves the food on the table of a guest. His/her duty is to serve the guest on any food or beverages items they order.
  4. Texts marked in pink are Process of fine dining. Yes sure. I would like to get started something from the soups. Guest: Waiter: Good choice. Sure may I have the order please? I think we would like to get started with a tomato soup and a Vegetable Guest: Manchurian soup. Please serve us 2 tomatos and one vegetable Manchurian soup to start with. Waiter: I will be right back with your order sir. So this is how you can order your starters and while having your starters you can decide something from the main MENU to order your main course. (Main food) Ready to Order: Process of fine dining explained Waiter: Hi! Are you ready to order? Not really. As I am a bit confused looking at the Menu. I see some goo Guest: names in this MENU. Can you suggest something good on the Veget le varieties? Sure sir. On the vegetable section we have the Dal Makhani, Paneer Waiter: Pasanda, Mix Vegetable, stuffed Naan and Continental Green Cream Salad. Wonderful. I would like to order the same. Please keep the breads in Guest: continuity as an when we order. Waiter: Well. Will that be all for you. Guest: Yes, thank you. Waiter: Okay. Your order will be ready soon sir. Getting a Dessert: (Sweets) Waiter: How was your dinner sir? Guest: it was great. Thanks for the suggestion on the order. Waiter: would you like something for the desserts, sir.
  5. Process of fine dining explained Yes we will have Rasmalai, Gulab Jamun and a Rasgula. Guest: Waiter: sure. I will get you these very soon. Check Please. Waiter: How was your meal sir? Guest: it was great. Waiter: Can I get you something else sir? Guest: No thanks. Just get our check please. Waiter: sure I will be right back. Waiter: Here is your check sir. here is my credit card. Guest: Waiter: Sure I will take that for you sir. Guest: Thank you. Guest: By the way do you arrange a cab for your guests? Waiter: Certainly sir we do. Please let me know your destination details and I will have that arranged for you. Guest: Thank you. We shall need it towards Dwarka sector 15. Waiter: All right sir. I will be back with your cab booking shortly. Sir your cab has been booked. Your cab number is 27 and you can get Waiter: your pick up from the main gate of this restaurant any moment from now. Do I have to make payment for the cab here with you? Guest: Waiter: No sir. You have to make the payment to the cab driver once you reach your destination. You will have to pay him in cash. Guest: Can we book some order for take away from your restaurant?
  6. Process of fine dining explained Waiter: Yes sure you can book your take away from here sir. What would you like to have sir? Guest: I would like to have some Naan and Paranthas with a Paneer dish and al Makhani. How much time will it take? Waiter: Sir it will take some 30 minutes for your order to get packed. Guest: All right I will wait for the same. Waiter: Thank you so much sir. Guest: Please take my credit card and get my check for this order cleared. Waiter: All right sir. Waiter: Sir. Here's your packed order and the counter bill of your packed order. Thank you so much Pritam. It was a lovely evening that we spent in your Guest: restaurant. Waiter: Thank you so much for your kind words sir. I look forward to your visit again sir. Here you can see the whole process. You saw how you are approaching a restaurant and how you order your starter, your food, desserts and then how you paid your bill. Here I would like to mention that when you pay out your bill, the etiquettes say that you should add some tips on the billed amount. Because these extra money is counted as TIPS for the services that you were offered the moment you approached the front gate. These tips are lected for a distribution on a fortnight or monthly basis to the staff of the restaurant. Tips and Suggestions Discussion on the topic Besides restaurants people can even go to hotels. T are also similar to restaurants but the only extra facility that you get in t em is that you get rooms to stay. I am talking about some 3-4 star category hotels. If you talk about a 5 star
  7. Discussion on the topic and above categories then you can even get more facili s like, banquette, Swimming pools, Gym, Spa etc. This is almost an industry like other corporate. People enter into courses with reputed institutes to get diplomas and degrees to get a job with such hotels and restaurants. 95% of such hotels and restaurants are licensed and run under the state government policies.
  8. This section is for students to read and understand the process Reading Presentation on the topic Let us see the flow now. You can read it from your end. Durban: Welcome Sir/Madam Guest: Thank you Captain: Good morning Sir/Madam. May I assist you? Guest: Looking for five seats? Sure sir. Please this way. These are your seats. Please be seated. The Captain: waiter will be with you shortly. Please take a look at the MENU for the starters meanwhile. Hi. My name is Pritam. I shall be your waiter for today. May I have your Waiter: order please? Guest: We would like to have some soups. Please start with some tomato soup and Vegetable Manchurian soup. Waiter: Sure sir. It will be served shortly. I will be right back. Waiter: May I have your order please? Guest: Sure. Please serve us some Dal Makhani, Paneer Pasanda, Mix Vegetable, stuffed Naan and Continental Green Cream Salad. Please repeat the breads as we order. Waiter: Sure sir. I will be back with your order shortly. Waiter: Would you like to have some Desserts sir? yes sure. We would like to have some Rasmalai, Gulab Jamun and a Guest: Rasgula. Waiter: Is that all sir? Would like to have anything else along with the desserts? Guest: No Thanks. Please get me the check along with the desserts.
  9. Presentation on the topic Waiter: Certainly sir. I will do that for you. Waiter: Here you go sir. Please sign the token of your card. Guest: Thank you so much Pritam. You were nice at your service. I have added some good tip on my check. Hope you should be happy. Waiter: So nice and kind of you sir. Guest: By the way do you arrange a cab for your guests? Waiter: Certainly sir we do. Please let me know your destination details and I will have that arranged for you. Guest: Thank you. We shall need it towards Dwarka sector 15. Waiter: All right sir. I will be back with your cab booking shortly. Sir your cab has been booked. Your cab number is 27 and you can get Waiter: your pick up from the main gate of this restaurant any moment from now. Guest: Do I have to make payment here with you? No sir. You have to make the payment to the cab driver once you reach Waiter: your destination. You will have to pay him in cash. Guest: Can we book some order for take away from your restaurant? Waiter: Yes sure you can book your take away from here sir. What would you like to have sir? Guest: I would like to have some Naan and Paranthas with a Paneer dish and Dal Makhani. How much time will it take? Waiter: Sir it would take some 30 minutes for your order to get packed. Guest: All right I will wait for the same. Waiter: Thank you so much sir. Guest: Please take my credit card and get my check for this order cleared.
  10. Presentation on the topic Waiter: All right sir. Waiter: Sir. Here's your packed order and the counter bill of your packed order. Guest: Thank you so much Pritam. It was a lovely evening that we spent in your restaurant. Waiter: Thank you so much for your kind words sir. I look forward to your visit again sir. I am sure you liked this interactive session on how to order food and get your check in a fine dining restaurant.
  11. Exercise Let us do some exercises. Let us check if we can refresh our work out on this session. Below you will find some options in the box. Let us fill them up in a right way. 1. What do you mean by fine dining? Good Food in a out Awesome Food in Beautiful food sea side beach Take away food Joint Any body at house five star a restaurant 2. What is a fine dining Restaurant? Road side Eating Place Eating within the House 3. Who can go to these Restaurants? One Person One Family 4. When can you go to these Restaurants? During Festivals Only on Occasions Any Time Healthy Food at the road side dhaba Five Star Restaurant No body Once in a Year 5. Who do you see when you reach the fine dining restaurant? Elephant Lion Robot A Durban
  12. 6. What does he do when you reach at the door of the restaurant? He dances He laughs He jumps 7. What does he says when he opens the door for you? Bye Come Enter 8. Who comes next when you enter the restaurant? A Bowler A Keeper 9. Who is a Captain? A Joker A Doctor 10. What does he do? He says Jokes He sings Song A Captain A Servant He makes you feel comfortable by offering a seat 11. What does he leaves on the table for you? Playing Cards A Magazine A MENU He Bows Welcome Sir/Madam A Cook A Head Waiter He serves you food A pen
  13. 12. What is a MENU? A Time Table A Report Card 13. Who comes to your table next? A Cook A Durban 14. Who is a Waiter? He takes your food He gives you order order 15. What did the guests order? Continental Indian A Book A Waiter He brings flowers Chinese 16. After the food what did the guests order in Desserts? Ice Cream Sweets 17. What is a Dessert? Chocolate Name for Beetles A card with a list of food Items A Cashier He offers gifts Japanese Cold Drinks Name for Breads Name for Sweet Dish Name for Drinks 18. What did the guests ask the waiter after finishing their Desserts? Some Flowers Some Water A Check A Gift
  14. 19.What is a check? A Bill for the food A Record 20. How did the guests pay their bill? Paid through Cash Paid through a Credit Card 21. What is a TIP? Lending Money Giving some cash as reward Please answer these questions. A Taxi Paid though ATM Helping with some cash A Car Paid On-line Giving an award 1. What is the difference between a Hotel and a restaurant? A hotel is a property with rooms for staying and sitting place to eat food. 2. Do the restaurants have dress codes? Yes every good restaurant has its own dress code. 3. Do you get food in hotel as well as in restaurant? Yes you get food to eat in hotels and restaurant
  15. 4. Do you find hotels and restaurants in cities only or they can be seen in villages too? Big and fine dining hotels are normally seen in cities only. 5. Do you have to do some course to get a job in hotels and restaurants? Yes if you have to get into a fine restaurant or a hotel you surely have to do a hotel management course 6. Is it a respectable job? Yes absolutely it is. 7. Why do people go to hotels and restaurants? Some go for business meetings, some go for sharing their good times and some go on some special occasions 8. Is it safe to eat at restaurants? Yes it is as they follow all health related laws. 9. Do the hotels and restaurants need license to run? Yes of course. All fine dining and good restaurants need licenses to run their business.
  16. 10. Do the hotels and restaurants serve liquor? Most of them do. 11. Are hotels and restaurants expensive or a common man can afford to go? Yes comparatively it is expensive as they maintain the decorum of the hospitality industry. 12. Do the hotels have rooms to stay? Yes of course the hotels have rooms to stay 13. Do they have facility for Gym, Spa, Swimming pools? Yes most of the five star hotels have all these facilities. 14. Who owns such units? Some time it is managed by the respected state agencies and otherwise some good business classes. 15. Do they pay well? Yes they have their own company policies to pay the wages and salaries to their staff members
  17. 16. When does one go to such hotels and restaurants? One can go anytime. There is no hard and fast rule as such 17. Should one make prior reservations before reaching the restaurant? Sometime it is advisable to avoid any waitings for the seats. 18. What are Restaurant hours on week days and weekly offs? Every restaurant have a limited time for servicing their clients as per the area they operate in. 19. Do they take special dietary requests for special guests? Most of the restaurants have these kind of facilities 20. Do these restaurants serve meat items? Most of them do. 21. By paying through card do these restaurants give discounts? Depends on their policies.
  18. 22. Can we order a take away food from these restaurants? Yes you can if they have such facilities. 23. While paying my check is it necessary to pay the tip? No it is not conditional but yes it is an etiquette 24. Who gets benefited with tips that we pay? The serving staff's get benefitted with these tips. 25. Are the staffs of such hotels educated? Yes they are all educated people as they get job on the basis of the their merits 26. Can we order for a pick up cab from the hotel or restaurants? Some hotels do have a travel desk for these kind of facilities 27. Is it recommendable for youngsters to choose a hotel diploma? Yes there is no issues as such as hospitality industries pays well just like any other business houses
  19. 28. Do they pay good salaries? Yes they have their own salary structures as per their company policies. 29. Can you specialize while working in a hotel or restaurant? Yes of course you can specialize into any of the division that these hotels have 30. Are these units authorized by the state governments? Yes of course they are authorized and they get license to run such business. I am sure these set of question must have suffice your query on the fine dining subject. All these questions can give you a better understanding on this industry and by going through the tips and reading exercise you can become confident, on visiting any restaurant or hotel. On our next slide you will come across some new words that you must have come across while going through the session. I advise you to pick some 10-15 words and practice them to increase your vocabulary standard.
  20. Vocabularies Important Vocabularies to Practice: (rest+0+rent) Restaurant = Fine Dining = Fine+ Di+ning Greeting = Gree+ting Assisting = A=sis=ting Moment = M0+men+t Feeler = Fee+lar Handle = Hand+el Situation = c+tu+a+tion Pleasant = p+lesson+t Awesome = Aw+some Favorite = Fav+O+rate Dishes = D+sh+ss Experience = Ex+p+ree+ance Order = Or+dar Durban = Dha+rrr+ba+aan Bow = Bo Welcome = well+ come HOT 3.Tav-2_.TT
  21. Happens = Hap+en+s Captain Cap+ten Seated = C+ted Waiter = Way+ter Waitress = Way+tre+s Momentarily = M0+men+ta+ri+lee Meanwhile = mean+y+le Menu = Men+u Starters = Star+ter Soups = Su+ps Choice = Ch0+is Tomato = Taw+ma+taw Manchurian = Ma+n+chu+ri+an Main Course = Main+ k0+r+s Confused = Kon+few+s+d Good names = Good+Names Varieties = way+ri+tea+s Continental = Kon+tee+nen+ta+l Bread = Bre+d ara-r,
  22. Dessert =de+sar+t Suggestion = Sa+ja+st+e+yan Check = che+ck Credit card = cre+dit car+d Whole = H0+lle Process = pro+sas Approaching A+pro+ching Etiquettes = at+eee+kates Tips = t+psss Services = sar+v+cess Offered = O+pha+rrr+d Distribution = Di+sss+tree+beu+tion Fortnight = f0+r+t+night Monthly = Mon+thh+lee Staff = Sss+ta+ph R;zrr
  23. 1. 2. Writing Exercise This is a writing section and the students are to write the answers in their own words. Write a small paragraph on your experience with any such restaurant, where you went with your friends or family. Make sentences of your own. Favorite Ice cream is one of my favorite desserts. Experience Kapil has more than five years of experience Fine Dining Sushil took his family to a fine dining restaurant Momentarily The waitress told the guest to wait as their order will be served momentarily Meanwhile He asked me to finish the soup meanwhile the order is furnished Main Course Every MENU has a main course in its list
  24. Continental Continental foods are basically originated from European countries Suggestion Raghavan is a specialist in giving suggestions Approaching The train is approaching the platform. Etiquettes The institute of personality development teaches the Etiquettes of being a gentleman. Distribution The distribution system of AC pipeline is maintained by the technical department Fortnight A fortnight means fifteen days.

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