Course Details

Quality control is a vital part of development and we ensure that students opting this programme are trained with a comprehensive knowledge of the matrix of quality management.

Introduction and Basics

Focusing quality on getting business results

Management systems (Baldrige and ISO 9001)

Quality evolution

QM goals and core values/principles

Using a learning and action log to increase class value back on the job

Leadership, Organizational, and HR Issues

Communicating and learning styles

Motivational concepts

Management theories and styles

Organizational structures

Team evolution, roles, and making teams effective

Magers model for analyzing performance problems

Training needs analysis, development, delivery, and improvement

Kirkpatricks four levels of evaluating training effectiveness

Strategic Planning

Strategic planning and deployment model

Mission, vision, values

SWOT, gap analysis, and benchmarking

Long and short-term goals

Setting and implementing plans

Current examples - balanced scorecard, policy deployment, scenario planning