Course Details

Business communication programme has the below mentioned areas:

EFFECTIVE COMMUNICATION IN BUSINESS:

Definition, characteristics, process, importance of communication in business, different

kinds of communication, features of communication.

2: THE PROCESS OF BUSINESS COMMUNICATION

Elements of communication, communication concepts. Non verbal Communication,

process of preparing effective business messages, planning steps, basic organisational

plans, beginnings and endings, composition of the message.

3. EFFECTIVE COMMUNICATION PRINCIPLES:

Through styles: completeness, clarity, conciseness, correctness, concreteness, gestures:

considerations, manners: courtesy, presentations and follow-up or feedback.

4: BUSINESS LETTER:

Direct request, inquiries, claims and requests etc.