Course Details

Quality control is very important in all aspects of commercial areas. It can make a huge difference to the customer satisfaction and thereby the reputation of any concern. Some of the areas of the course is the following:

Why Quality Management, TQM Framework, benefits, awareness and Obstacles

·         Quality: Vision, Need and Importance, Evolution , Determinants, mission, Policy, Dimensions and Cost  Customer Retention Strategy, Trends in Customer Retention, Keys for Customer Retention

·         Customer Loyality, Strategic Consumer, Customer Involvment in Product/Services Development

·         Quality Circle: Rationale and Breif History, Structural OrganFunctization, Role and Functions

·         Quality CircleTechniques , Quality Control Circle Process

 What is 5-S, Implementation of 5-S, Understanding of 5-S, 8D Methodologys

·         Company Wide Quality Control, process Capability

·         Control Charts for Variable data and Attributes