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as per CONSUMER PROTECTION ACT 1986. Right to be heard give a power to consumer they can speak and seller have to head the words of consumer.

 

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This right says that the complaints of customers should be heard by the seller.And it also empowers them to be heard before the courts and consumer forums.
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It is an important concept helps an normal consumer for telling the problems in the the court of law and they have right to sue if shopkeeper neglect to listen their complaints regarding consumer problems ex received damaged products

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This right empowers consumers to address consumer forums if they are cheated or deprived of their rights . Consumers can simply approach consumer redressal forums or file a suit in the court of law and recover damages as well as special interest on their damages from the wrong doer or faulty party.
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Right to be heard is one of the rights given to consumers by the consumer protection act. It empowers the consumer to put their complaints and quarries against any one in front of consumer forum.
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Right to be heard is an important concept helps an normal consumer for telling the problems in the the court of law and they have right to sue if shopkeeper neglect to listen their complaints regarding consumer problems ex received damaged products
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Right to be Heard helps to empower the consumers of India for putting forward their complaints and concerns fearlessly and raising their voice against products or even companies and ensure that their issues are taken into consideration as well as handled rightly

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Its principle of natural justice.As stated in the Consumer Protection Act 1986, ‘the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums’ is the definition of the right to be heard. This right helps to empower theconsumers of India for putting forward their complaints and concerns fearlessly and raising their voice against products or even companies and ensure that their issues are taken into consideration as well as handled expeditiously. However, till date the Indian Government has not formed even one outlet for hearing theconsumers or their issues to be sorted out.

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Right to be heard ..entitles a consumer to be heard by its dealer ,seller, court of law.And consumer can be represented in various forums formed to consider the consumer's welfare.
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Right to complaint or keep his points to be considered in the court of law in case of greviances is called right to be heard
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As per the provision of COPRA Act 1986 every consumer has some basic right among those right to be heard is the most vital... This right entitles a consumer to heard by the dealer or seller regarding his/her greviences in the court of law as well as when a consumer arrives at the sellers place
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Right to be heard means if a customer is not satisfied with product or service he has purchased, he can complaint the seller for this. 

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