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Telephonic Conversation

Published in: English
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  • Nehal A

    • Delhi
    • 1 Years of Experience
    • Qualification: M.A, B.B.A
    • Teaches: Economics
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Telephonic Conversation is the subject of this powerpoint presentation.

  • 1
    DEEPALI GROVER
  • 2
    θ ρε ρρσγγι,ιγρθτμργ
  • 3
    TONE SHOULD BE PROPER . BE CHEERFUL AND FRIENDLY. LET THE TELEPHONE RING A REASONABLE LENGTH OF TIME. IF YOU DIAL A WRONG NO., APOLOGISE, PROMPTLY AND HANG UP. STATE YOUR NAME WHILE PLACING A CALL. DIAL CAREFULLY AND IN PROPER LIGHT
  • 4
    BE COURTEOUS IN ALL CIRCUMSTANCES DONOT KEEP YOUR PHONE ENGAGED FOR LONGER DURATION. NEVER SOUND HURRIED, FRUATRATED OR IMPATIENT. DO NOT USE SLANGS LISTEN ATTENTIVELY TO THE OTHER PERSON. DO NOT INTEERUPT PEOPLE WHEN THEY ARE SPEAKING. TREAT THE CALLER WITH RESPECT.
  • 5
    CONT'.„ DO NOT CONVEY" I AM AN IMPORTANT PERSON ATTITUDE." USE RESPECTFUL AND CONSIDERATE WORDS. IF TALKING TO A CUSTOMER THEN CAN GIVE THE PHONE TO YOUR SECRETARY. ASK PEOPLE, IF TS OKAY TO PUT THEM ON HOLD. DO NOT TRANSFER THE CALL UNLESS AND UNTIL SOMEONE IS THERE TO TAKE THE CALL.
  • 6
    CONT'.„ BE CHEERFUL YET NOT FAKE. SPEAK CLEARLY. DO NOT TALK TO SOMEONE ELSE WHEN YOU PICK UP THE CALL. HAVE THE CLEAR INFORMATION WITH YOURSELF BEFORE GIVING IT TO THE KE THE PERSON HOLD FOR LONG. DO NOT MAKE THE OTHER PERSON HOLD FOR LONG. PUT YOURSELF IN CALLER'S POSITION.

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