Looking for a Tutor Near You?

Post Learning Requirement »
x

Choose Country Code

x

Direction

x

Ask a Question

x

x
x
For better view click here
x
Hire a Tutor
DISCOVER

OCM - HSC - CONSUMER PROTECTION

Loading...

Published in: Business Studies
3,401 Views

What is Consumer, Need of Act, Rights, Advantages?

Vivek K / Mumbai

7 years of teaching experience

Qualification: CA (ICAI - 2017)

Teaches: CA - CPT, CA - IPCC, CS - Executive, CS - Foundation, All Subjects, Computer, Mathematics, Science, Accountancy, Business Mathematics, Commerce Subjects, Costing, NTSE, Economics, Marathi, B.Com Tuition, BBA Tuition, BMS Tuition

Contact this Tutor
  1. CONSUMER PROTECTION ..... .. Meaning: BY Prof. Vivek Gupta The word 'consumer' is a derivative of the Latin word 'consumere' which means, 'to eat or drink'. The consumer is one who consumes or uses any goods or service available to him. The consumer is a person who buys product from market and he may consume the same or not. The consumer is a person who buys product from market for the purpose of sale to outsider. Q. 1 what are the Need & Importance of Consumer Protection? 1. Fair COMPETITION: a) Consumer Protections Objective is to have Fair Competition b) If Fair Competition is not there, business will conduct unfair the a tivitie 2. UNFAIR Practises - No: a) Objective of Consumer Protection is to Saf b) Unfair activies such as high price, Bad Qual s f m unfair activities of Business. eating artificial Shortage of Goods. 3. TENDENCY of Consumer: a) Consumer gets attracted to count & Advertising Scheme. b) This weak Tendency of consumer af Cts the safety of consumer. 4. EDUCATING the Con er: a) The objectiv f Con mer Protection is to educate the consumer about the Rights of Consumer. b) Righ f nsu such as Right to choice, Right to safety. ents initiative "Jaago Grahak Jaago" is for educating consumer. 5. Prote e n ofENVIRONMENT: a) Consumer Protections Objective is to Protect Environment. b) Business should do optimum use of resources and try to reduce the air, water and noise pollution. c) Consumer must aware that they should not use Plastic Carry Bags. d) Educated consumer demand Pollution Free Product. Compiled by: Prof. Vivek Gupta CA Final, Bcom 9664736238
  2. CONSUMER PROTECTION ...... Q.2 what are the Rights of Consumer? 1. Right to CHOOSE/CHOICE .BY Prof. Vivek Gupta a) The Consumer has a right to choose/choice the product as per his (i) Purchasing Power (ii) Customers requirements & (iii) Preference. b) If there is Large Seller, then there is variety of choice in Product. c) If Monopoly, then there is restriction on choice of product 2. Right to SAFETY a) Consumer has right to Safety against Dangerous Product. b) Consumer can ask about quality of product, How to use Product s medicines. c) Consumer should be Safe from Toxic Products. h as ctr c Product, 3. Right to HEARD a) Consumer has a right to register Complain. b) Consumer can complain regarding Poor charged by business. c) If seller is not registering complain co consumer court 4. Right to REDRESS. pro ct, expiry date of product and high prices r, then consumer can lodge complain in the a) Consumer has a t t Redres against Unfair Practise. b) This Right giv s product which usine c) Compe io ay replac er to demand for compensation for losses they have incurred due to as supplied. in the form of Replacement of Product & Refund of money if product is not 5. mg to IN ORMATION a) Cons er has a Right to know the Basic Information of Product. b) Basic information about product such as: - Price & Quality of Product - Date of Manufacture - Expiry Date - How to use Product - Product Ingredient - Name of Manufacture - Place of Manufacturing Compiled by: Prof. Vivek Gupta CA Final, Bcom 9664736238
  3. CONSUMER PROTECTION ...... - Side effect - Warranty Period .BY Prof. Vivek Gupta Q.3 Distinguish Between District Forum, State Commisssion and National Commission Sr. No. 1 2 3 4 5 6 Points of Distinguish MEANING MEMBERS AREA COVERED TIME / DURATION COMPENSATION JURISDICTION HONORARIUM District Forum A consumer dispute redressal forum working at district level Presidents (District Judge) and minimum two members It covers a particular district Every member should hold office for a term of five years or up to the age of sixty-five years, whichever is earlier. It can entertain the cases where the value of goods/services and the compensation claimed is less than rupees twenty lakhs Salary / Honorarium paid as per Terms of State Government State Commission A consumer dispute redressal forum working at state level Presidents (High Court Judge) and minimum two members It covers a articular state Every member should hold office for a term of five years or up to the age of sixty-seven years, whichever is earlier. It can entertain the cases where the value of goods/services and the compensation claimed is more than rupees twenty lakhs and less than rupees one crore Salary / Honorarium paid as per Terms of Central Government National Commission A consumer dispute redressal forum working at national level Presidents (Supreme Court Judge) And minimum four members. It covers the entire country Every members should hold office for a terms of five years or up to the age of seventy years, whichever is earlier. It can entertain the cases where the value of goods/services and the compensation claimed is more than rupees one crore Salary / Honorarium paid as per Terms of State Government Compiled by: Prof. Vivek Gupta CA Final, Bcom 9664736238
  4. CONSUMER PROTECTION ...... Q.4 Responsibility of Consumers? 1. Action (To Complain) a) Consumer should register complain. .BY Prof. Vivek Gupta b) If seller is not registering the complain of the customers, then customer can approac consumer forum court. 2. Social Help (For example Educating Consumers) a) Educated Consumer should help uneducated to Buy Product. b) Educated consumer should help weaker section of Society. O c) Consumer Should Protect Environment. 3. Information of Product. a) Responsibility of consumers is to have information of - Price & Quality - Date of Manufacture - Expiry - How to use product 4. Unfair Advertisement a) Consumer should not be Trust on nfa dvertising. b) Consumer should be awar u Adv rtising. oduct. c) If one consumer have information t advertisement is unfair. d) Then he should inf other consumer. 5. Group of Co um a) Consumer s 0th o e mb 2 uldm e consumers group for fighting against unethical seller arch, 1962 — World Consumers Rights Day declared by John F Kennedy very Year— National Consumer Day (India) EACH ONE OF YOU IS BEST Vammmossssssss Nalayko Compiled by: Prof. Vivek Gupta CA Final, Bcom 9664736238

Need a Tutor or Coaching Class?

Post an enquiry and get instant responses from qualified and experienced tutors.

Post Requirement

Related Study Notes

Upload Study Notes

If you have your own Study Notes which you think can benefit others, please upload on LearnPick. For each approved Study Note you will get 100 Credit Points and 100 Activity Score which will increase your profile visibility.

Upload Now
Home > Study Notes > OCM - HSC - CONSUMER PROTECTION