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Consumer Rights

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Published in: Economics
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NCERT Class 9th notes

Sharath / Delhi

2 years of teaching experience

Qualification: B.Tech/B.E. (DU - 2012)

Teaches: All Subjects, Mathematics, Science, Chemistry, Physics, Algebra, Geography

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  1. Consumer rights People participate in trade activity (both as producer and consumer) There should be proper rules and regulations of trade to protect customer's interest as most of the traders practise unfair trade. They feel after buying goods it is all responsibility of the buyer. Shopkeepers weigh less than what they should or adulterate or sell defective product. Producers are few and are powerful and buyers are scattered and purchase in small amount Companies with large capital gives falls information through Media Various ways that people are exploited in market Practise of unfair trade by traders Weighing less quantity than expected Adulterating the goods False promise Fake advertisements There was no legal system available against the unfair practise of the trade and to protect consumer's rights. It was presumed that it was responsibility of the buyers to be careful while buying the product. Consumer movement has ensured that it is responsible of the seller to provide quality goods and services. Consumers international It is an international organisation which also a wing of UN. This is an umbrella organisation around the globe responsible for international protection of the consumer rights. It has 115 countries with 120 organisations. India government took major step in enacting CONSUMER PROTECTION ACT 1986. (COPRA) Consumer have right to claim against the bad and hazardous services and goods. Therefore the producer of the goods should ensure high quality of goods and services. However there are many defective products due to poor managing system and implementations. Moreover the consumer's movements are not strong enough.
  2. Information about goods and services Consumers have right to be informed about the goods and services that are availed by them Therefore the producers have to specify date of manufacture, date of expiry, contents, batch number, price, directions to use, manufacturer address etc. If the product proves to be defective in any manner within the expiry date then consumer has a right to claim back the compensation. If the expiry date is not printed, then manufacture will not accept the responsibility to replace. Manufactures blames shopkeepers. Also the RIGHT TO INFORMATION act 2005 by government of India has enabled to know the information about all the government departments. Also institutions can't demand to pay full fees for all due course. If any violation of this order can attract penalty and imprisonment. The seller can't force to buy goods and services that the consumer doesn't wish to. E.g.: seller compels to buy toothbrush with toothpaste, buying stove for new connection. Where to go for justice Consumers have right to seek redressal against unfair trade practise and exploitation. The compensation depends on the degree of damage done. The consumer movement in India has led to formation of various organisations known as consumer forum or consumer protection council. These organisation represent an individual consumer in the court. They guide the consumer how to file the case. These organisations are funded by government to create awareness among people. These consumer courts have enabled us right to represent in consumer courts. We have to become well informed consumer by acquiring knowledge Consumer courts are setup at three levels- three quasi-judiciary mechanism level National State District • Any case claiming more than 1 crore • Any case dismissed by state or district level courts Any case that claims 20 lakhs to 1 crore Any case claiming up to 201akhs ISI, agmark, hallmark and more are the logos given by certifying organisation to the products by which consumers buy goods of certain standards. It is not mandatory for all the products that are in the market. But it becomes necessary for the products which are used in mass consumption like food colours, preservatives, cement, LPG cylinders, packed drinking water and many more.
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