This part of hotel management is learnt throughthe following areas:
Importance of housekeeping in the hospitality industry, types of lodging
establishments, organisational chart - duties and responsibilities .of
housekeeping employees. Necessity of the personnel factor in dealing with
the guest on a day to day basis.
Cleaning equipment - Selection of equipment, brooms and brushes,
protective equipment, clothes used in cleaning, box sweeper, electric
equipment, vaccum cleaner, floor scrubbing and polishing machine, floor
shampooing machine, containers trolley, chamber maid's trolley, etc. Use
and care of equipment and material required by the House Keeping
Solvents grease absorbents, disinfectants, antiseptics, soaps, deodorants,
detergents, polishes & storage.
Cleaning methods - Care, cleaning and polishing of various surfaces, hard
floorings, thermoplastic floorings, wooden. surfaces painted, varnished,
laminated compositions, walls and wall coverings, furniture of various types
e.g., brass, copper, aluminium, stainless steel, chromium.
Cleaning of guest rooms and bath - daily, weekly and spring cleaning, night
service, check list of standard guest and bathroom supplies, room occupancy
list, housekeepings report, handling room transfers, lost and found, cleaning
of public restaurant. Food service, areas and employees areas.
Laundry work ~ use of laundry agents, laundry equipment, stain removal
agents, handling guest laundry.
Linen Room - Its importance in hotels, selection and buying of linen,
inspecting, receiving used linen. Linen stock for any establishment.
Different types and importance of keys - section key, master key, floor key
and grand master key. Key of executive offices and public areas and
Pest control and eradication - with special reference to rats, cockroaches,
furniture beetle, clothes moth, etc. Dealing with emergency situation like fire, death, theft, accidents, safety security control.