Course Details

Servicenow Training Curriculum   Introduction to Service Now What is Service Now Why and who can use Service Now Concept of cloud computing in Service Now Introduction to ITIL foundation Navigation and users Helpful portals, releases Customize Homepage Creating Gauges Define CSS properties, UI Properties Change visibility of Homepage and banner Tables, Form, Dictionary Creating Application, module Creating table Personalizing form and table layout Creating Section View Dictionary entries Dictionary overrides Reference qualifiers Related lists Update sets Creation Creating an update set Merge update set Retrieve Update set in another instance Creating workflow Workflow editor and workflow scripts Workflow activities and workflow context Workflow stages, transitions Service catalog management Use of service catalog, back end execution Creating catalog item, record producer, order guide Create RITM and catalog task Attaching workflow to catalog items Importing data in Service Now Data sources XML import Transform maps Scheduled data import Import sets Transform scripts Data load automation User Administration Creating groups Users and Departments Concept of delegation Customizing user profile Roles & group membership Fetch detail of logged in user Email Notification Defining a Template Define notification Email logs Introduction to SMTP and POP mail servers Trigger email on event Create SLA &Schedule SLA Definitions SLA Properties Attach SLA to tasks Create schedule and child schedule Scheduled Jobs Introduction to scheduled jobs Scheduled Job log Scheduled reports Access Control List Create Read, Write and Create ACL on table and field level Debug ACLS Write ACL Scripts Concept of privileged system admin Content Management (CMS) Creating site, page Dynamic content block Define Header, theme, style sheet Creating UI page, UI macros Introduction to Web service Introduction to web services SOAP Messages Debugging Personalize users Debugging Business Rule Debugging ACL Background scripts   SV Soft Solutions is listed as best online IT training institutes offers training on Servicenow with Job Support.