Course Details

Call Centre Training Programme is designed with the below mentioned areas: Self-Introduction Brush-Up of Grammar Voice and Accent Basics [British / American / Neutral] Introduction of Call Centre Industry Types of call centres Call centre functionality Soft Selling Skills / Pitching Products /Selling over the telephone Delivering customer service over the telephone Handling complaints and tricky situations Managing Stress Professional Reading Personality development for becoming a professional Personal Interview Techniques Extempore Speech Listening Skills [Global English] Essential Skills -Typing Skills/Computer and Internet Skills Group Discussions Final Presentation etc.