Course Details

Tailored to meet the needs of the call centre scenario this programme is conducted on the below topics:

Introduction to call centre industry 

Types of Call Centre

Functioning of a Call Centre

Scope of the Call Centre Industry 

2.Soft Skills 

Communication skills- Elimination of Grammatical errors

Telephonic skills - Outbound / Inbound / Marketing skills

Reading Skills - Focus on wave modulation

Listening Skills 

3.Accent 

Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)

Jaw Exercises Pronunciation of Consanants & Vowels

Rules of Intonations

Basics of American & British Accent

4.Personality Enhancement 

Attitude Management

Killing Nervousness & Building Confidence

Body language & dress code

5.Prepration for an Interview 

Resume Development

Understanding various rounds of Interview

Extempore - Improving thought process to speak on

any given topic on the spot

Group discussion - Improving interacting skills to

create a competitive edge over others.

Grammar / Aptitude / Listening Test

Personal Interview

6.Mock Practise