Course Details

 Customer relationship maintenance for the best result that ensures maximum customer and provider satisfaction is learnt through the below mentioned syllabous:

 Commerce in the 21st Century

·          What is CRM?

·          E-CRM-What’s the Difference?

  Understanding the Method

·          Get Ready: Avoiding Common Barriers

·          Get Set: Organizing For Success

·          Go! Developing Your CRM Strategy

·          Launching a ProjectBuilding Infrastructure Components

·          Understanding the Information and Process Component

·          Understanding the Technology Component Building Infrastructure Components

·          Understanding the People Component

·          Managing the Project