Course Details

A very well designed programme where we prepare one to get fitted into the professional demands of the call centre. Ours is a holistic training, where one will get to know what they are going to face and how to generate the best possible outcomes. Our programme contains the following: Presentation skills, Voice and Accent training based on the world wide accepted neutral accent, Prepairing of presentation, JAM Session and every day Group Discussions, Phone etiquettes, Customer service skills including call controls, Selling skills, Mock calls, Learning the American and British accents from watching of English movies, Audio and Video recording systems, Weekly assessments, 100 percent participation opportunity to each student, Interview preparation and Call centre theory and Departmental details.